This page will give you general information about Guests Services at Disney’s Polynesian Resort (listed alphabetically):
- Address: 1600 Seven Seas Drive, Lake Buena Vista, FL 32830. If you want to ship something to your room before you get there, ship it to the address C/O Polynesian Resort with your name and check in date.
- Airline check-in: You can check your luggage and receive your airline boarding pass right at the resort. The desk is located next to the valet desk in front of the GCH. Check in is up to 12 hours before but no less than 3 hours before your departure. Open 6:00 AM – 2:00 PM
- ATM: An ATM is located in the GCH.
- Automobile Rental: National Car Rental is located down the street at the Quick Stop. Shuttles to and from the Polynesian are available 7:30 a.m. to 7:00 p.m.
- Billing: If you feel there was something wrong with your bill or charges to your room once you get home you can contact Guest Research and Billing at 407-828-5630 or 407-560-1544.
- Cashier: Cashiers are available at the front desk 24 hours a day.
- Check-in Time: Normal check-in is after 3:00 p.m. For earlier travelers, every effort will be made to get you settled in as soon as possible.
- Check-out Time: Check-out is before 11:00 a.m. Express check-out is available to guests with American Express, Master Card, VISA, The Disney Credit Card, Discover, Diners Club or JCB. If you check out but want to still go to the parks, the Polynesian will store your luggage in the GCH.
- Disney Dollars: Disney Dollars are available at the Guests Services desk in $1, $5, and $10 denominations.
- Disney Vacation Club: There is a Disney Vacation Club information desk on the first floor of the GCH.
- email: If you have something you need to communicate with Disney about your visit (good or bad) you can send an email to wdw.guest.communications@disneyworld.com
- Facsimile: A FAX machine is available for guests at the front desk. 407-824-3174
- Florist: The Walt Disney Florist offers arrangments, dish gardens, fruit baskets, cheese trays, and wine or sparkling wine for delivery anywhere in the U.S. and Canada. 407-827-3505
- HouseKeeping: The housekeeping dept. will assist you during your stay. For special services including irons, ironing boards, bed boards, extra pillows and blankets, baby cribs, handicap aids, extra hangers, towels, refrigerators, coffeemakers, room to be cleaned at a specific time or any sundry item you may need, call housekeeping.
- Ice: Ice machines are located on every floor of every longhouse.
- Kosher & Special Diet Meals: Requests for Kosher, vegetarian or special dietary meals may be made to most full-service WDW resturants. Requests should be made 24 hours in advance.
- Laundry / Dry Cleaning: Laundry lists are located in the closet. One day service is available if received by 8:30 a.m., and will be returned by 7:00 p.m. (See bottom of page for in room laundry pricing.)
- Lost and Found: If you arrive home and you lost or left something in your room you can call 407-824-2192.
- Microwaves: available for in your room at a daily cost if requested and supply is limited. If not available one can be used in Captain Cook’s.
- Pets: A kennel is prlovided next to the Transportation and Ticket Center.
- Resort Phone number: The number to call about information on the Resort is 407-824-2000 but keep in mind this number does not actually go to the resort but to a call center.
- Services for Guests with Disabilities: The Polynesian has special rooms in the Rapa Nui and Tokelau Longhouses for guests with disabilities. These rooms have roll in showers. There is a special department through the Disney Reservations Center that will work to accommodate any special needs.
- Soft Drink and Snacks: Vending machines are on each floor of every Longhouse. Other snacks may be purchased at Samoa Snacks on the second floor of the GCH from 8:00 a.m. to 11:00 p.m. Captain Cook’s is open 24 hours a day.
- Taxi Service: Call 407-422-2222
- Tipping: At Walt Disney World, it is customary to tip the following positions for exceptional service: bartender, bell service, coctail server, food and beverage server and valet parker. Concierge is not a tipping position.
- Valuables: In-room safes are provided in each closet. In addition, containers for safekeeping are located at the front desk in the GCH.
- Wheelchairs: Wheelchairs are available at the Guests Services desk and at the Magic Kingdom, EPCOT, Animal Kingdom, and MGM Studios. A limited quantity of motorized wheelchairs are available at EPCOT and the Magic Kingdom.
Extra Magic Hours Benefit – When Guests stay at a Disney Resort they get all kinds of great extras, and one of those great extras is extra time in the parks. Each day one of the Disney Theme Parks opens an hour early or stays open up to three hours after regular park closing so Resort Guests can enjoy select attractions (valid theme park ticket and Resort I.D. required). It’s a great way for Resort Guests to make the most of cooler nights and mornings, and at a relaxed pace. As of August 2011 monorail service will no longer be available after Extra Magic Hours. The monorails will only run one hour after regular park hours.
Admittance: The Extra Magic Hour schedule allows Guests staying at Walt Disney World owned and operated Resorts, Walt Disney World Swan, Walt Disney World Dolphin, Shades of Green, and The Hilton in the Walt Disney World Resort, time in our Theme Parks in both the early morning and evening to enjoy select attractions. Valid theme park ticket and Resort I.D. required. To enjoy the Extra Magic Hour benefit, guests without the Park Hopper® Option can only visit the park offering the Extra Magic Hour benefit that day or night.
Morning Extra Magic Hour occurs one hour prior to regularly scheduled Park opening and Guests will need to present a valid Resort I.D. at the park’s turnstiles. Select attractions will be available.
Evening Extra Magic Hours begin immediately after park close for up to three hours. Disney Resort Guests need to present their Key to the World cards (or applicable resort ID) for accessing evening Extra Magic Hours attractions. Some of the most popular attractions and select character greeting locations will be available.
Attraction Offerings:
Select attractions are available during morning and evening Extra Magic Hours. These base attractions are listed below (subject to change and closure for refurbishments). For any additional attractions that may be offered, refer Guests to the Extra Magic Hours Times Guides. (For your reference, the current EMH Times Guides are available under the “Images and Files” heading.)
Magic Kingdom
Mornings: NOTE: These have changed starting April 23, 2009
· Big Thunder Mountain Railroad
· Cinderella’s Golden Carrousel
· Dumbo the Flying Elephant
· Haunted Mansion
· “it’s a small world”
· Mad Tea Party
· The Many Adventures of Winnie the Pooh
· Mickey’s PhilharMagic
· Peter Pan’s Flight
· Snow White’s Scary Adventures
· Splash Mountain
Evenings:
· Big Thunder Mountain Railroad
· Buzz Lightyear’s Space Ranger Spin
· Cinderella’s Golden Carrousel
· Dumbo the Flying Elephant
· Haunted Mansion
· “it’s a small world”
· The Magic Carpets of Aladdin
· The Many Adventures of Winnie the Pooh
· Mickey’s PhilharMagic
· Peter Pan’s Flight
· Pirates of the Caribbean
· Splash Mountain
· Stitch’s Great Escape!
· Tomorrowland Speedway
Epcot
Mornings:
· Living with the Land
· Mission: SPACE
· Soarin’
· Spaceship Earth
· Test Track
Evenings:
· The American Adventure
· Gran Fiesta Tour Starring The Three Caballeros
· Honey, I Shrunk the Audience
· Journey Into Imagination With Figment
· Living with the Land
· Maelstrom
· Mission: SPACE
· O Canada!
· The Seas with Nemo & Friends
· Soarin’
· Spaceship Earth
· Test Track
· In addition, select shops and restaurants in World Showcase will be open.
Disney’s Hollywood Studios™
Mornings:
· Muppet*Vision 3-D
· Rock ‘n’ Roller Coaster Starring Aerosmith
· Star Tours
· Toy Story Mania!
· The Twilight Zone Tower of Terror
Evenings:
· The Great Movie Ride
· Muppet Vision 3-D
· Rock ‘n’ Roller Coaster Starring Aerosmith
· Star Tours
· Toy Story Mania!
· The Twilight Zone Tower of Terror
· Voyage of The Little Mermaid
Disney’s Animal Kingdom
Mornings:
· DINOSAUR
· Expedition Everest
· It’s Tough to be a Bug!
· Kilimanjaro Safaris
· Pangani Forest Exploration Trail
Evenings:
· DINOSAUR
· Expedition Everest
· Festival of the Lion King
· It’s Tough to be a Bug!
· Kali River Rapids
· Primeval Whirl
· TriceraTop Spin
Shopping & Dining:
Select Shopping and Dining locations are open during Extra Magic Hours offerings. Please see the Extra Magic Hours
In-room Laundry pricing:
Dry cleaning:
Suits $11.50
3 Pc Suits $12.00
Coats $8.00
Pants $6.50
Jackets $7/50
Overcoats $12.50
Shirts $6.25
Sweaters $7.50
Ties $6.25
Blouses $6.25
Dresses $11.50
Gown/Jumpsuits $20.00+
Skirts $6.50
Laundry Service:
Shirts $5.50
Pants $6/50
Socks $2.00
Undershorts/Panties $2.00
T-shirts $4.50
Sweatsuit $7.50
Pajamas $6.00
Undershirt/Bras $2.00
Handkerchiefs $2.00
Blouses $5.50
Slips $4.50
Nightgowns $6.00
Tennis Shorts $5.00
Knit Shirt $5.00
Items must be picked up by 8:30 a.m. for same day service. Other fees and charges may apply. Minimum $5.00 charge
