Club Level (aka The King Kamehameha Club). This was known at Concierge level in the past and started in 1985. Back when the King Kamehameha Club was started it had a lounge located in the Great Ceremonial House (where Boutiki is now) and you were able to add this level of service with any Lagoon View room booked at the resort. Later on they added the lounge to the end of the Hawaii Longhouse. From then on only rooms in Hawaii and Tonga Suites had access to the extra amenities. For many years booking Club Level also gave you access to the Island Planning Office to help with your pre-trip planning. As of 2016 this has changed and the Island Planning Office is no longer at the resort. They now have an offsite service but at this point it is unclear what service if any they provide. It seems that those trying to use the Club Level phone number are not getting an answer on the other side.
If you are a Club Level guest you can -mail the Polynesian at Polynesian.Itinerary.Planning@disneyworld.com (DO NOT E-MAIL THIS ADDRESS IF YOU ARE NOT STAYING IN THE CONCIERGE LEVEL ROOM! Your information will not get to the correct system if you do).
All guests can call the Polynesian call center at 407-824-2000. Dinner reservations can be made ahead of time by calling 407-WDW-DINE.
Club Level Concierge is one way to add to your Polynesian experience. You can go with a suite (located in Tonga longhouse) which are larger rooms that sleep 4 to 6 adults with plenty of room, or you can do a standard room with concierge service. The concierge desk and lounge are open from 7:00 a.m. to 10:00 p.m. This front desk is located on the 1st floor and lounge is located on the second floor, west end of the Hawaii building. In the Hawaii building you have your choice of garden view, lagoon view or themepark view (additional charge for lagoon and themepark view). To see details of the Hawaii longhouse Hawaii Longhouse page.
While staying at the Club Level you will have personalized front desk and guest services. Your room will have robes, phone in the bath area, data port on phone line, coffee maker minibar (small empty refrigerator), DVD players and nightly turndown service.
Your building will be secure and entry will only be possible with a club level room key. Below is a list of what has been available when I have been at club level but may not be exactly what is being served when you are there. The menu does change. Visitors to the lounge MUST have on shoes and a shirt at all times. It is against the policy to be in the lounge in bathing suites and no one wants to see you in your robe.
The Hawaii longhouse added the concierge in the early 90’s after moving it from the lobby. The concierge level (now called Club Level) was first introduced at the Polynesian before any other resort had a concierge level. It has grown and always been the model for other resorts. It puts on quite a display during Christmas with the decorations in the lounge and other holidays like 4th of July get their own special treats in the lounge as well as a roped off area on the beach to view fireworks.
The plastic bottles of water have been replaced with Natura water dispensers but you can also ask for a glass bottle of this new water to take to your room. The bottles of water are no longer out because of too many being found unused and stashed in rooms after check-out. Other items and services have been and will be removed with abuse from guests.
You will have access to the lounge area for:
Kakahiaka
(morning service) 7:00 a.m. to 10:00 a.m. offering muffins, croissants, bagels, tropical fruit, cereal, oatmean with brown sugar, granola and dried fruit to top it off with, milk, orange juice, pineapple guava juice, ice tea, coffee drinks and hot chocolate from the new coffee machine, glass bottles of water, and toasters are available. Yogurt available as well as other items by request. Just ask at the counter.
Auinala
(afternoon service) 12:00 p.m. to 4:00 p.m. offering fruit juice, bottled water, soda, ice tea, fresh baked cookies, tropical fruit, gummy worms and m&m’s for the kids.
Ahiahi
(evening service) 5:00 p.m. to 7:00 p.m. offering different themes each day.
Aumoe
(late evening service) 7:00 p.m. to 10:00 p.m. offering wine and cheese as well as cordials and desserts.
BEER is also available by request.
People always want to know what the menu is at the lounge for the evening items. They do have a menu that they print out each week (examples shown) but there is no set menu and it can change each week or stay the same for many weeks. There are a few things that seem to stick around year after year like the ‘Ohana Honey Coriander wings and the Luau ribs. Some items that I have seen served lately were things like shrimp cocktail, sushi, pot stickers, crab rangoons, beef wellington, Pulled pork sliders, spring rolls. These offerings are usually accompanied by other items that range from soups to rice to kim chee. Also fruit is sometimes available in the evenings.
The concierge staff has a saying. “Oke aloha ke kuliana okahi malihini.” (Love is the host in strange lands.)
Concierge Lounge
The lounge area had major changes in December 2006 and some updating in January of 2013. The Cast Members in the lounge and some of the nicest people you will meet at the Polynesian. Treat them as you would a friend. Remember to clean up after yourself (they are not your parents) and consider the dress code and do not show up in your robe or swim suit and bare feet.
The lounge is a big part of what makes Club Level so special. It is a great place to relax, read, enjoy the snacks and drinks and view the Seven Seas Lagoon. At night you can View the fireworks and the music is on the speakers in the lounge. Even if you don’t book a Lagoon view room you have a place to enjoy the show.
There is a nice little area for kids to relax and watch cartoons with kid size tables and chairs.
The offerings in the lounge mostly stay the same but can have some changes from time to time. Also from night to night different things are offered. The list above was an example of what is typically offered. They also will offer some sugar free desserts. There is also a nice selection of items for kids throughout the day.
There are many things you can ask for also that they will not have out. If there is something you are looking for, just ask.
